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When First Response Data Recovery receives
your drive
Your hard drive
gets labeled with your job number and entered into our
database so we can track it through the
lab and give you instant updates when you
need to know the status.
Hard drives are
separated according to type of failure and
carted to one of two labs for initial
examination and testing (The clean room or
the cloning lab).
The Class 100 Clean
Room
Hard drives that are clicking or making
unusual sounds go directly to the clean room
bench where the pcb controller, heads and
platter surfaces are checked and tested for
scratches, scoring, correct calibration, ohm
readings and failed chips.
ROM chips and hard
drive firmware are checked for consistency
and to be sure the correct modules are
loaded (N40P errors, bios recognizing the
wrong parameters, drive size, truncated
model and serial numbers are indicators of
corrupt firmware and modules).
The spindle motor is
tested for proper rotation, speed, alignment
and frozen or damaged bearings (alignment
issues and frozen bearings are the
toughest problems to overcome. Fortunately,
they are fairly rare).
Servo mechanisms
identify the parameters and structure of the
hard drive. We use high-power microscopes,
special dies and sophisticated equipment to look
at and test the servos to determine whether
they have been damaged or overwritten. Data
shifting and servo overwrites usually
prevent complete recovery. Files are
truncated, structures are lost and require
extensive rebuilding in order to recover any
good data at all. In these cases we do our
best to at least recover your most critical
files.
When testing is
complete, faulty parts are replaced and the
correct firmware is loaded, an engineer will
test the drive to see if it is running
properly and reading the file structure. If
it does, all the data is pulled from the
drive to healthy drive or server in the form
of an image or sector-by-sector clone so
your data can be recovered and safely verified without the
risk of your drive going down again.
The Cloning Lab
If your hard drive is not suffering from
severe mechanical or electrical failure it
goes directly to the cloning room where a
bit-by-bit, sector-by-sector image is
created. Once we have an image of your hard drive,
we can work with the data to make sure it is
readable, there is no corruption and the critical files and folders you need
are intact. Then your recovered data goes to
the data verification lab...
Imaging a hard drive can take from 2 to 16 hours or more, depending on
the size of the hard drive and the integrity of
the data storage area (platters).
The Data
Verification Lab
Once your recovered data enters the data verification
lab, a technician verifies some of your
critical files and creates a directory and
file list that we send to you so you can
make sure the files you need are there. If
you see some files that you would like us to
test, we'll be more than happy to do so.
Data Recovery
Authorization
As soon as the file list is complete, First Response Data Recovery
will send you the list of recoverable files
and an authorization form including the
price for recovering your data.
After you verify the
file list and price quote and decide to
proceed with recovering your data, you will
fill out, sign and fax the authorization
form to First Response Data Recovery so we can finish the recovery
process and get your data back to you.
Recovering Data and
Returning it To You
When we receive your authorization to
proceed along with your method of payment, an emergency engineer
begins putting your recovered data on CDs or
an external USB hard drive.
If your authorization
is received before 12:00pm Pacific time,
your data will normally ship the same day.
Recovered data is
shipped via FedEx for next day delivery,
unless you specify otherwise.
Unless your hard drive has
severe damage the entire process from start
to finish is normally completed within 36 hours!
Call First Response Data Recovery now, to speak with our knowledgeable and friendly staff who are eager to assist you and answer any questions you have.
Call us at 1-800-685-1914, or e-mail us at quotes@1stresponsedata.com.
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